Chandrima Biswas
Product Designer & Illustrator
Making complex systems feel intuitive.
Senior Product Designer at Merck · 5+ years in product design
Skills
5 core tools
Scientific Procurement · Enterprise UX
Aldrich Market Select (AMS): Designing a Unified Scientific Procurement Platform for Enterprise Research
Modernizing molecule discovery, purchasing, and laboratory workflows across one connected enterprise ecosystem. The challenge was balancing molecule search speed, regulatory compliance, and budget approvals.
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Service Design · Co-creation
Mapping the invisible: a service blueprint for patient onboarding
A co-creation workshop series with clinical staff and patients to surface invisible pain points across a hospital's onboarding journey. Translated messy qualitative data into a clear service blueprint and 3 prioritised concepts.
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Agri-Tech · Mobile & Web UX
Digital Saathi: Empowering Farmers with a Unified Agri-Tech Platform
Led end-to-end UX for Digital Saathi, a mobile + web platform serving 60K+ users. Translated behavioral insights from 25+ villages into product improvements.
View project →About me
I am an inquisitive individual with an interest in exploring diverse design modalities, particularly in the realms of experience and service design. I believe that instilling designs with rich experiences, empathy, and intuitive elements is crucial for any designer, and I am dedicated to embodying this philosophy in my work.
Education
IIITDM Jabalpur (Jul 2016 - Jul 2020)
• Bachelors of Design
• CGPA - 8.6 / 10 (Class rank: 2)
• Senate representative 2018
Awards & achievements
Infosys + Wongdoody
• Rookie of the quarter
• Insta award
• Full Stack designer course
Skills
Design
• User research
• Data analysis and visualisations
• Usability testing
• Wire framing and Prototyping
Experience
- Senior User Experience DesignerMerck GroupAug 2024 – Present
- Core designer across 4+ Merck products spanning scientific discovery, procurement, and enterprise workflows.
- Led UX for AMS (1B+ molecules) across discovery, search, IA, and chemical procurement.
- Led UX for Emerald, connecting cloud configuration, testing devices, and data workflows.
- Shaped product strategy and scalable design systems across complex scientific products.
- Partnered cross-functionally and mentored 2 UX interns toward independent ownership.
- User Experience DesignerCargillJun 2022 – Aug 2024
- Led end-to-end UX for Digital Saathi, a mobile + web platform serving 60K+ users.
- Conducted field research across 25+ villages and 100+ farmers, translating behavioral insights into product improvements.
- Increased user adoption by 30% through iterative design, usability testing, and analytics.
- Designed responsive experiences and scaled reusable components across the product.
- Partnered with Product, Engineering, and QA from discovery through implementation.
- Lead – Experience DesignerInfosysJan 2021 – Jun 2022
- Led UX for Swedbank and CAA Insurance, translating complex requirements into scalable workflows and prototypes.
- Used research, heuristic evaluation, competitive analysis, and iterative prototyping to shape design direction.
- Recognized with Rookie of the Quarter and Insta Award for design contributions.
- Service Design InternIDC, IIT BombayMay 2019 – Nov 2019
- Conducted ethnographic research and stakeholder interviews in dementia-care environments, synthesizing findings into personas, journey maps, and service opportunities.
A product is only as good as what goes into it.